Custom Products Policy
Placeholder text — pending review, not final
How custom orders work
Custom pieces start as aCustom Request: you describe what you're picturing, we quote it by hand, and production begins once you approve the price and details.
Accuracy of your details
We produce custom pieces based on the specifications, artwork, and text you provide. Please double-check spelling, sizing, and colors before approving — once production starts, we build to what was confirmed.
Returns & refunds on custom work
Because each custom piece is made specifically for one order, custom items generally aren't eligible for return or refund once production begins, except for defects or a production error on our end. SeeReturns & Refundsfor the general policy.
Lead times
Custom lead times vary by complexity and current order volume. We'll give you an estimated timeline when your quote is confirmed.