Returns & Refunds
Placeholder text — pending review, not final
Standard items
If a standard (non-custom) item isn't right for you, contact us within 14 days of delivery. Items must be unused and in their original condition to qualify for a return or exchange.
Custom & made-to-order items
Because custom pieces are made specifically for you, they generally aren't eligible for return or refund once production starts, except in the case of a defect or an error on our part. See ourCustom Products Policyfor details.
Damaged or defective items
If your order arrives damaged or defective, contact us with a photo and your order number within 7 days of delivery and we'll arrange a replacement or refund.
Refunds
Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card issuer.